Customer care • here to help

Get in Touch

Get in Touch provides the current CityRyde information, support route and practical next step for riders and Sarathis.

We're here to help! Reach out with any questions or feedback.
Indian mobility support team assisting a customer
CityRydeCustomer care • here to help
Browse Bike Taxi location pages

Hyderabad

Non-EV Bike Taxi 13

EV Bike Taxi 13

Visakhapatnam

Non-EV Bike Taxi 17

EV Bike Taxi 17

BikeTaxi Fare Calculator BikeTaxi Sarathi Earnings

24/7 Support

Need immediate help? Contact our support team anytime.
+91 (824) 784-3841
support@city-ryde.com
Create Support Ticket

Our Offices

Headquarters
Nexus Business Centre
SBH Officers Colony, Mega Hills
Madhapur, Hyderabad
Telangana 500081
Regional Office

D. No: 9-14-5/18/4F, 5th Floor
Kotu Empire, VIP Road, Siripuram
Visakhapatnam
Andhra Pradesh 530003

Send us a Message

Verify your email above to unlock the rest of the form

Frequently Asked Questions

You can reach CityRyde's 24/7 support team by phone at +91 824 784 3841, by email at support@city-ryde.com, or by raising a support ticket. You can also use the contact form on this page.

CityRyde's headquarters is at Nexus Business Centre, SBH Officers Colony, Mega Hills, Madhapur, Hyderabad, Telangana 500081. The regional office is at Kotu Empire, VIP Road, Siripuram, Visakhapatnam, Andhra Pradesh 530003.

Select "Complaint" as the subject in the contact form above, describe the issue and submit. Our support team reviews every report and follows the Safety Policy for escalation.

Our support team aims to respond within 24-48 hours. For urgent bike taxi ride issues, calling the 24/7 support line is the fastest way to get help.